Coronavirus Care Home and Village Visitor Guidance
20 March 2020
Dear Family and Friends
Re: Coronavirus Update
In these unprecedented times, the situation has been changing at a rapid pace. We are continually reviewing the situation in order to follow the Governments recommendations and ensure the wellbeing and health of our residents and staff.
Due to the latest updates from the Prime Ministers daily news conferences laying out new guidelines, and as a result of the escalation of the virus we have made the decision to stop visits from friends and families to all our homes until further notice. We will continue to make the most strenuous efforts to protect everyone, while understanding that this will be a difficult time for many.
We are asking for your understanding that we are only doing this with the very best motives in mind and we ask for your patience and to support our efforts by staying away while we get through this extremely difficult phase of containing the spread of the virus.
We fully understand that no one wants to be cut off from their loved ones, especially at a time like this, and have made provisions for our residents to receive Skype calls, so please contact the Home Manager to arrange a call. We are also looking at other possible methods of communication and will update you further on this.
We have a huge responsibility to an often highly vulnerable group in our community and have to take this threat more seriously than anything we have ever faced.
The protection of the people in our care and of our staff is the first and over-riding priority at this time.
Essential medical or maintenance visits will still be permitted under strict controlled conditions.
Please feel confident that we are ensuring a comfortable and sociable environment is maintained for your loved one and for all the residents under our care.
Thank you very much for your co-operation.